Returns and Exchanges Overview

We want you to be fully satisfied with your purchase. This Returns and Exchange Policy explains the conditions under which eligible items may be returned, exchanged, or refunded. By placing an order or using our website, you agree to the terms outlined in this policy. 

Eligibility for Returns

We accept returns only for eligible clothing items and subject to the conditions outlined in this policy. To qualify for consideration, clothing must be unused, unworn, and in its original condition with all original packaging, tags, and labels intact. Clothing that has been worn, washed, altered, damaged due to customer use, improperly handled, or returned without the original packaging or tags may not be accepted. Refunds for clothing are not guaranteed and are subject to review and approval. Our clothing products are provided through a third-party provider, so certain returns, exchanges, or refunds may also be subject to the requirements and availability of that provider. Certain products may be non-returnable, and applicable restrictions will be clearly mentioned on the product page where appropriate.

Digital products and digital goods are non-refundable and are not eligible for returns or exchanges once purchased, delivered, downloaded, or made available to the customer.

Return Timeframe

Customers must request a return within the designated return window after receiving their order, typically within 7 to 14 days of delivery. Requests made after this period may not be accepted. We encourage customers to inspect their order immediately upon delivery and report any issues as soon as possible.

Exchange Policy

We may offer exchanges for eligible clothing items in cases where the product received is defective, damaged, or incorrect. Exchanges are subject to product availability and approval. If the requested replacement item is unavailable, we may offer an alternative product of equal or similar value or provide another appropriate resolution where applicable. Exchanges are not guaranteed and remain subject to the condition of the returned item and the requirements of our third-party clothing provider. Items must be unused, unworn, and returned in their original condition and packaging.

Return Process

To initiate a return or exchange, customers must contact our support team with their order details and a clear explanation of the issue. In some cases, we may request photographs of the product and packaging to assess eligibility. Once the return request is approved, instructions will be provided for sending the item back. Items returned without prior approval or proper return instructions may not be accepted.

Refunds

Once an approved returned clothing item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed through the original payment method within a reasonable timeframe. Processing times may vary depending on your bank or payment provider. Refunds are only available for eligible clothing products and are not guaranteed. Digital products and digital goods are strictly non-refundable. Shipping charges, if applicable, are generally non-refundable unless the return is due to an error on our part, such as sending the wrong or defective item.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect clothing product, please contact us within 48 hours of delivery. You must provide your order details along with clear images of the product and packaging. After review, we will determine whether the item qualifies for a replacement, exchange, or refund. Any resolution will be subject to the applicable requirements of our third-party clothing provider.

Non-Returnable Items

Digital products and digital goods are non-refundable. Clothing that has been worn, washed, altered, damaged through customer use, or returned without its original packaging, tags, or labels may also be ineligible for a return or refund. Certain products may not be eligible for return or exchange due to hygiene reasons, customization, digital nature, final sale conditions, or other product-specific restrictions. These restrictions will be clearly mentioned at the time of purchase. Customers are encouraged to carefully review product descriptions and applicable terms before placing an order.

Shipping for Returns

Customers may be responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service when returning items, as we are not responsible for products that are lost, damaged, or undelivered during return shipping.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our support team through the contact details provided on our website. We are committed to assisting you and ensuring a smooth and fair resolution process.